Sign in to your merchant console with your email and password, or with your Google account, and find out what to do when the sign-in page shows a message instead of your dashboard.
Sign in with your email and password
- Open the console at
https://admin.noqtashop.com, or select Sign in at the top of noqtashop.com. - In Email address, type the email address your account uses.
- In Password, type your password. Capitals matter in a password.
- Select Sign in.
While the console checks your details, a card shows Signing in… with two steps, Verify access and Start session.
You land on your dashboard. If you were trying to open a particular console page when you were asked to sign in, you land on that page instead.
- New store owner? Create your password first, from the link in the email we sent when you signed up. Until then there is no password to sign in with here. If you went to the console straight after signing up, from the page that ended the sign-up or the one you came back to after paying, you were signed in once already, and the banner at the top of the console offered to send the link again or correct your address. See Create your password from the email and Confirm your email and fix a wrong address.
- Staff member? Use the email address the store owner added you with, and the temporary password they gave you. Then choose your own password: see Change your password, or use Forgot password? if your role cannot open Settings.
If you select Sign in with a box empty, or with something in Email address that is not an email address, the page says Complete all required fields. Fill in both boxes and try again.
Forgotten your password? Select Forgot password? under the password box. See Reset a forgotten password.
Choose the language before you sign in
The console speaks English, Arabic and French, whatever languages your store sells in.
- At the top of the sign-in page, open the language menu. It shows the language you are in, for example English.
- Choose English, العربية or Français.
The page changes straight away, and Arabic turns the whole console right to left. Your choice is remembered on this browser, so the console opens in that language next time.
Until you choose a language yourself, the console starts in your store’s default language once it knows which store you are signing in to. The moon button beside the menu switches the console to dark mode.
Sign in to a specific store
Usually you do not need to say which store you are signing in to: your email and password find your account. When you do need to name it:
- Under Password, select Sign in to a specific store.
- In Store subdomain, which now appears at the top of the card, type the first part of your store’s address. For a store at layal.noqtashop.com, type
layal. - Fill in Email address and Password, and select Sign in.
Type only the subdomain: not layal.noqtashop.com, not https://, and not your own domain. Capitals and spaces at either end do not matter. A subdomain that does not exist gives Could not sign you in. Check your email and password.
The links in our emails sometimes fill in the subdomain for you, and then the box is already showing.
One email on several stores
You can use the same email address on more than one NoqtaShop store, for example as the owner of one store and a staff member of another.
- If you use a different password on each store, the password decides which store opens. You do not need to do anything else.
- If you use the same password on more than one, the console cannot tell which store you mean. It shows the Store subdomain box and the message This email is used on more than one store. Enter your store address to continue. Type the subdomain of the store you want, and select Sign in again.
Continue with Google
If your account uses a Gmail or Google Workspace address, you can sign in with Google instead of typing a password.
- On the sign-in page, select Continue with Google.
- Google asks which Google account to use, even if you are already signed in to one. Choose the one with the same email address as your NoqtaShop account.
- You come back to the console, which shows Signing you in with Google…, and then your dashboard.
Signing in with Google never creates an account or a store. To open a new store with your Google account, see Sign up with your Google account.
To sign in to a specific store with Google, select Sign in to a specific store, type the subdomain, then select Continue with Google.
When Google cannot sign you in
Each of these shows a card titled Could not sign you in with a sentence and a Back to sign in button.
Sign in with your password once
Sign in with your password once; after that, Google can be used for this account.
The first time you use Google, it is joined to the NoqtaShop account with the same email address, but only once that account’s email has been confirmed. Yours has not been yet, which happens when you signed up with your email and have not yet created your password from our email.
Create your password from the link in that email. If it has expired, the page it opens sends you a new one: see When the link has expired. Sign in with the password once. After that, Continue with Google works, and it keeps working even if you later change the email on your account.
No account for that Google address
There is no account for that Google address on this store. Check the subdomain, or sign in with your password.
No NoqtaShop account uses the email address of the Google account you chose. Usually you picked a different Google account, such as a personal Gmail, from the one your store uses. Select Back to sign in, select Continue with Google again, and choose the right account. If you typed a subdomain, check it too.
If your NoqtaShop account uses an address that is not a Google account, sign in with your email and password instead.
The address is on more than one store
This email is used on more than one store. Enter your store address to continue.
Your Google address belongs to accounts on several stores. Select Back to sign in: the sign-in page opens with Store subdomain already showing. Type the store’s subdomain and select Continue with Google again.
You closed or cancelled the Google window
You closed the Google sign-in before it finished.
You selected Cancel on Google’s page, or went back from it. Nothing has changed. Select Back to sign in and start again when you are ready.
The sign-in did not start in this browser
This sign-in did not start here. Start again from the sign-in page.
For your safety, the console finishes a Google sign-in only in the same browser tab that started it. You see this when Google’s page opened in another tab or browser, or when the return page was reloaded or reached with the Back button. Select Back to sign in and select Continue with Google again, staying in one tab.
Google did not accept the sign-in
Google sign-in did not complete. Try again, or sign in with your password.
Something stopped the sign-in between Google and us: the connection dropped, Google has not verified the email on that Google account, or your account on the store has been suspended. Try once more. If it keeps happening, sign in with your email and password, which also tells you if the account has been suspended.
Continue with Google is unavailable
Signing in with Google is not available yet.
Google sign-in is switched off at the moment. Sign in with your email and password. If you signed up with Google and have never had a password, select Forgot password? to create one.
Wrong email or password
Could not sign you in. Check your email and password.
The email address and password do not match an account. For your security, the message does not say which of the two is wrong.
- Check the email for typing mistakes, and that it is the address your account uses.
- Type the password again, checking Caps Lock and the keyboard language. An Arabic keyboard types Arabic letters into the password box.
- If you named a store, check its subdomain.
- If you have tried more than ten times within a minute, wait a minute. We take up to ten sign-in attempts a minute for one account, and up to 60 a minute from one network, such as an office or a mobile network, and turn the rest away with this same message. Opening console pages and tabs does not count, only signing in.
- Still stuck? Select Forgot password? and choose a new password.
Locked for a while after too many attempts
Sign-in is paused after too many failed attempts. Try again after 2:45 PM.
After five wrong passwords in a row, sign-in to your account pauses for 30 minutes. The message gives the time it opens again, in your own time zone. When you have not named a store, a wrong password counts against every store account on your email address, so they pause together. Signing in with Google is paused until then too.
Warning
Each wrong try during the pause does not extend it, but resetting your password does not end it either. Wait until the time shown, then sign in once, carefully. If the pause comes back, someone may be guessing your password: once you are in, change it.
When the time has passed, you have five fresh tries. A successful sign-in clears the count. If it was not you who made the attempts, see Change your password.
Staff member? You do not have to wait: the store owner can end the pause straight away. In Staff users, they open your account and select Unlock. See Unlock an account locked after failed sign-ins.
When the console cannot reach the server
Could not reach the server. Check your connection and try again.
Your details never reached us, so nothing was checked and nothing counts as a failed attempt. Check that you are online, then select Sign in again. If other websites open but this message stays, try again in a few minutes.
Other messages
| Message | What it means | What to do |
|---|---|---|
| This account has been deactivated. | Your password was right, but your account on that store has been suspended. | Ask the store owner to reactivate you. |
| Confirm your email address before signing in. | Your account’s email address has never been confirmed. | Open the link in the email we sent you, or use Forgot password?. Either one confirms your address and, for a new store owner, lifts what keeps the store closed, so you can publish it. |
| This console is for store staff only. | The account is a NoqtaShop team account, not a store account. | Sign in with the account you use for your store. |
What to do next
- Forgotten your password? Reset a forgotten password.
- Signed in and want a new password? Change your password.